Terms and Conditions

Cancellation / Rescheduling Policy

Due to the high volume of requests, Navo requires a valid credit card to secure appointments. Credit card information is securely stored through our online payment processing software, Stripe, and will only be used after you receive the service or in case of any cancellations, no-shows, or rescheduling events. Alternative methods of payment are accepted at the time of the appointment.

  • If cancelling within less than 12 hours of your appointment, you authorize us to charge a $100 late cancellation fee to the card on file.

  • If cancelling within less than an hour of your appointment or at the time of your appointment, you authorize us to charge a cancellation fee equal to 50% of the service booked to the card on file.

  • If our staff cannot reach you at the time and location of your appointment, you will be charged the full amount of the service booked.

  • We allow rescheduling the original appointment up to one time for a future date or time. Any additional rescheduling requests will be accompanied by a $100 rescheduling fee in addition to the full amount of the service booked once the services have been provided.

Nurse Dispatch Fees

Under the circumstance that a nurse is dispatched to the location of the appointment, but the IV infusion can not be commenced for any of the following reasons, a dispatch fee equal to the full amount of the service booked will be charged to the card on file.

The nurse is authorized to make a decision based on the following circumstances:

  • Nurse unable to place IV catheter after 3 attempts due to client’s condition (for example, poor venous access, IV infiltration, etc)

  • Nurse notes obvious alcohol intoxication or drug abuse during the time of the appointment.

  • Nurse observes that baseline vital signs are out of range.

  • Nurse discontinues IV infusion due to vasovagal response, client inability to tolerate infusion, or client refusal to continue with infusion.

  • Nurse attempts IV placement once with no success, client refuses to allow the nurse to attempt IV placement a second time.

  • Nurse perceives a hostile or unsafe environment created by the client.

  • Nurse notes unsanitary conditions at appointment location.

General Consent, Patient Agreement, Consent to Injections and Consent to IV Therapy

BY CLICKING “I AGREE,” CHECKING A RELATED BOX TO SIGNIFY YOUR ACCEPTANCE, USING ANY OTHER ACCEPTANCE PROTOCOL, OR OBTAINING SERVICES FROM ANY MEDICAL PROVIDER, YOU ACKNOWLEDGE THAT YOU CAN READ AND UNDERSTAND ENGLISH AND THAT YOU HAVE READ, ACCEPTED THE TERMS OF, AND AGREE TO BE BOUND BY THIS GENERAL CONSENT AND PATIENT AGREEMENT (“GENERAL CONSENT”). IF A PATIENT IS UNABLE TO CONSENT TO THIS GENERAL CONSENT, YOU ACKNOWLEDGE THAT YOU AGREE TO THE TERMS OF THIS AGREEMENT AS THE LEGALLY AUTHORIZED REPRESENTATIVE OF THE PATIENT.

IF YOU HAVE A MEDICAL EMERGENCY, IMMEDIATELY CALL YOUR DOCTOR OR DIAL 911. The services made available to you through Navonium LLC , d/b/a Navo may not be appropriate for all medical conditions or concerns.

This General Consent does not describe how we adhere to Federal and State laws regarding your Protected Health Information, including the Health Insurance and Portability Act of 1996 (“HIPAA”). Our policies regarding the processing of your Protected Health Information (“PHI”) are covered in our Medical Provider Notices of Privacy Practices (“HIPAA Privacy Practices”) and Privacy Policy. Our HIPAA Privacy Practices describe how we preserve the privacy of your PHI, and you should refer to that document, not this one, regarding all processes associated with your healthcare records and other PHI.

Navo is a technology company and provider of supplies and administrative services to healthcare providers, such as medical practices. Navo also helps facilitate communications with such providers. Navo is not a healthcare provider. Navo is affiliated with medical groups (collectively, “Medical Groups”), including but not limited to: Kimberly Harrison Nurse Practitioner in Family Health PLLC. These Medical Groups may employ or contract with physicians, allied health professionals, and mental health professionals who offer certain healthcare and/or mental health services (“Providers”). Sometimes the Medical Groups and Providers are referred to herein collectively as “Medical Providers.” Navo does not practice medicine itself, nor interfere with the practice of medicine by Medical Groups or Providers, each of whom is solely responsible for the medical care and treatment provided to you.  

You understand and agree that visiting the Navo website and technology alone does not create a patient relationship with any Medical Provider. A patient relationship with a Medical Provider is only established when you have been treated by a Provider of a Medical Group. In addition, you acknowledge and agree that you have selected each Provider, Medical Group, and Lab and elected to receive services from the Medical Providers and Labs and that no third-party, including Navo, has referred, suggested or recommended the Medical Providers and Labs to you. 

I understand and agree that Navo may, at any time and from time to time, amend this General Consent to the fullest extent permitted by law. Any changes will be effective immediately upon posting. You agree to review this General Consent periodically and your use of the services following any such change constitutes your agreement to follow and be bound by this General Consent as amended. 

Consent to Injections

(This “Consent to Injections" Applies Only If You Are Seeking Injection Services)

CONSENT TO INJECTIONS: Intramuscular (or IM) injection involves the injection of a substance directly into a muscle. IM injections are used to deliver particular forms of nutrients and are administered in small amounts (0.5-1cc). Depending on the compounds injected, they may be absorbed fairly quickly or more gradually. Provider staff will administer the IM injection into the deltoid muscle (shoulder).

Administration of IM injections does not include a diagnosis. Proper diagnosis and treatment of a medical condition requires a formal office visit with a medical physician. Thrombocytopenia (low platelet counts) and coagulopathy (bleeding tendency) are contraindications for IM injections, as they may lead to bruising and/or excessive bleeding. A routine blood test is recommended at least yearly to assess proper organ function. There are risks and hazards related to the performance of any injection. These risks include pain, erythema (redness), local edema (swelling), bleeding, bruising, injection fibrosis (scar tissue formation), headache, lightheadedness, and allergic reaction. Immediate medical attention may be necessary if you have a significant adverse reaction. Adverse reactions requiring immediate attention include, but are not limited to, fever of 101ºF or more, chills, redness, drainage, and swelling at the injection site.

 

Consent to IV Therapy

(This “Consent To IV Therapy” Applies Only If You Are Seeking IV Therapy)

CONSENT TO IV-THERAPY: You are responsible to inform your Provider of any known allergies to drugs, supplements, or other substances that may be included in the ingredients of my solutions, or of any past reactions to anesthetics. You are responsible to inform your Provider of all current medications and supplements, and of all medical conditions, diseases, and illnesses.    

You understand that IV therapy carries with it both risks and benefits. The risks and benefits are listed below.

Some of those risks and potential side effects of IV therapy include, but are not limited to:

Discomfort, soreness, bleeding, bruising, pain, and possible scarring at the sight of injection.

Inflammation of the vein used for injection, phlebitis, metabolic disturbances, and injury.

Lightheadedness or fainting.

Severe reaction to medication, supplement, or vitamin therapy; anaphylaxis, cardiac arrest, or death

Volume overload.

Air embolism.

Infiltration.

The benefits of IV therapy include:

Injectables are not affected by stomach or intestinal disease.

Total amount of infusion enters the bloodstream and is available to the tissues.

Higher doses of nutrients can be given by vein than by mouth.

Can be used in conjunction with oral supplementation and/or dietary and lifestyle changes.

You are aware that other unforeseeable complications may occur. You understand the risks and benefits of IV therapy and you have had an opportunity to have all of your questions answered. You understand that you have the right to consent to or refuse any proposed treatment at any time before or during its performance.     

LIMITATION OF LIABILITY

IN NO EVENT SHALL NAVO OR MEDICAL GROUPS (COLLECTIVELY, “COMPANIES”) BE LIABLE TO YOU OR ANY OTHER PERSON OR ENTITY FOR ANY DAMAGES (INCLUDING, WITHOUT LIMITATION, INCIDENTAL AND CONSEQUENTIAL DAMAGES, PERSONAL INJURY OR WRONGFUL DEATH, LOST PROFITS, OR DAMAGES RESULTING FROM LOST OR CORRUPTED DATA OR BUSINESS INTERRUPTION) RESULTING FROM THE USE OF OR INABILITY TO USE THE SERVICES (“SERVICES”), OR FOR ANY THIRD-PARTY GOODS AND SERVICES (INCLUDING ANY SERVICES BY LABS OR MEDICAL PROVIDERS), WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT COMPANIES ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. COMPANIES SHALL BE LIABLE ONLY TO THE EXTENT OF ACTUAL DAMAGES INCURRED BY YOU, NOT TO EXCEED U.S. $1,000.

COMPANIES SHALL NOT BE LIABLE FOR ANY PERSONAL INJURY, INCLUDING DEATH, CAUSED BY YOUR USE, MISUSE OR INABILITY TO USE THE SERVICES, OR ANY THIRD-PARTY GOODS AND SERVICES (INCLUDING SERVICES BY THE MEDICAL PROVIDERS). ANY CLAIMS ARISING IN CONNECTION WITH YOUR USE OF THE SERVICES, OR ANY THIRD-PARTY GOODS AND SERVICES MUST BE BROUGHT WITHIN ONE (1) YEAR OF THE DATE OF THE EVENT GIVING RISE TO SUCH ACTION OCCURRED. YOU UNDERSTAND AND AGREE THAT YOUR USE OF ANY TECHNOLOGY, INCLUDING THE SERVICES, AND ANY THIRD-PARTY GOODS AND SERVICES IN CONNECTION WITH THE COMPANIES, IS PREDICATED UPON YOUR WAIVER OF ANY RIGHT TO PARTICIPATE IN A CLASS ACTION SUIT AGAINST COMPANIES FOR ANY LOSSES OR DAMAGES RESULTING FROM YOUR USE OF SUCH TECHNOLOGY, SERVICES, OR THIRD-PARTY GOODS AND SERVICES.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. TO THE EXTENT THAT WE MAY NOT DISCLAIM ANY IMPLIED WARRANTY OR LIMIT ITS LIABILITIES, THE SCOPE AND DURATION OF SUCH WARRANTY AND THE EXTENT OF OUR LIABILITY WILL BE THE MINIMUM PERMITTED UNDER APPLICABLE LAW.