Nurse Dispatch Fees & Cancellation Policy

Nurse Dispatch Fees

Under the circumstance that a nurse is dispatched to the location of the appointment, but the IV infusion can not be commenced for any of the following reasons, a dispatch fee equal to the full amount of the service booked will be charged to the card on file.

The nurse is authorized to make a decision based on the following circumstances:

  • Nurse unable to place IV catheter after 3 attempts due to client’s condition (for example, poor venous access, IV infiltration, etc)

  • Nurse attempts IV placement once or twice with no success, client refuses to allow the nurse to attempt IV placement a second or third time.

  • Nurse notes obvious alcohol intoxication or drug abuse during the time of the appointment.

  • Nurse observes that baseline vital signs are out of range.

  • Nurse is notified at the time and location of the appointment that client is refusing to receive services.

  • Nurse discontinues IV infusion due to vasovagal response, client inability to tolerate infusion, or client refusal to continue with infusion.

  • Nurse perceives a hostile or unsafe environment created by the client.

  • Nurse notes unsanitary conditions at appointment location.

Cancellation / Rescheduling Policy

Due to the high volume of requests, Navo requires a valid credit card to secure appointments. Credit card information is securely stored through our online payment processing software, Stripe, and will only be used after you receive the service or in case of any cancellations, no-shows, or rescheduling events. Alternative methods of payment are accepted at the time of the appointment.

  • If cancelling within less than 12 hours of your appointment, you authorize us to charge a $100 late cancellation fee to the card on file.

  • If cancelling within less than an hour of your appointment or at the time of your appointment, you authorize us to charge a cancellation fee equal to 50% of the service booked to the card on file.

  • If our staff cannot reach you at the time and location of your appointment, you will be charged the full amount of the service booked.

  • We allow rescheduling the original appointment up to one time for a future date or time. Any additional rescheduling requests will be accompanied by a $100 rescheduling fee in addition to the full amount of the service booked once the services have been provided.